Contact us

So you need to contact us? No worries you are in the right place.

Before you do though we may be able to help you out with some FAQ's.

  • help How do I delete my profile?

    Go to your dashboard, you will then see the option to delete your profile under the 'Your account' section.

  • help My card keeps being declined by Verotel

    To find out why your card is being declined you can e-mail Verotel on or by visiting

  • help I have not received my Tips payout or E-Mail yet

    You can find out when your Tips are due to be paid out by visiting this page.

    UK payments / International payments - You will receive an E-Mail on the payout date from Transferwise asking for you to enter your bank details, the payment will then be made. Please only contact us if you have not received your E-Mail by the following day.

    Amazon gift cards - Usually received by 5PM UTC on the payout date.

If we still have not answered your question then use the form below and we will reply within 2 working days.

Please try to be as descriptive as possible when explaining your problem, also please include what device and browser you are using if it is a technical question.